shipping policy

Effective Date: [15-JAN-25]

At Pet Odyssey, we are committed to delivering your furry friends' essentials promptly and efficiently. Please review our shipping policy to understand the details of how your orders are processed and delivered.

Order Processing

  • Orders are typically processed within 1-3 business days after payment is confirmed.
  • Processing times may vary during peak seasons or promotions.

Shipping Methods and Times

We offer multiple shipping options to suit your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.

Shipping times are estimates and may vary depending on your location and the carrier.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free shipping may be available for orders over a certain amount, as indicated during promotions or on the checkout page.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • Please allow up to 24 hours for the tracking information to update.

International Shipping

  • We currently ship to select international destinations. Shipping times and costs will vary depending on the destination.
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Delivery Issues

  • Lost Packages: If your package is marked as delivered but you cannot locate it, please check with neighbors or your local carrier. Contact us at petodyssey115@gmail.com if the issue persists.
  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping fees may apply.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.

Contact Us

For any questions or concerns regarding shipping, please contact us:
Email: petodyssey115@gmail.com

Thank you for choosing Pet Odyssey for your pet's needs!