return policy

Effective Date: [15-JAN-25]

At Pet Odyssey, we strive to ensure that you and your pets are happy with every purchase. If you're not satisfied, we're here to help.

Returns

We offer a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • You’ll need to provide the receipt or proof of purchase.

How to Start a Return:

  • Contact us at petodyssey115@gmail.com to initiate a return.
  • If your return is accepted, we’ll provide instructions on how and where to send the item.
  • Returns sent back without prior approval will not be accepted.

Refunds

Once we receive your returned item, we’ll inspect it and notify you about the approval or rejection of your refund.

If Approved:

  • Your refund will be processed, and the amount will be automatically applied to your original payment method within 7–10 business days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, check your bank account or contact your credit card company. Processing times can vary.
  • If you’ve done this and still have not received your refund, email us at petodyssey115@gmail.com.

Damaged or Defective Items

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at petodyssey115@gmail.com so we can evaluate the issue and resolve it.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used pet food or treats.
  • Personalized or customized items.
  • Clearance or sale items.

If you have questions about a specific product, feel free to reach out before making a purchase.

Exchanges

If you need to exchange an item, return the original item first. Once your return is accepted, you can place a new order for the replacement.

Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases where the item was damaged, defective, or incorrect.
  • Shipping fees are non-refundable.

For any questions about our return and refund policy, please contact us at petodyssey115@gmail.com.